Shipping policy
Shipping Policy
Welcome to The Palms Club LA! We strive to deliver your orders promptly and efficiently. Please review our shipping policy below for more information on shipping times, costs, and other details.
Processing Time
- All orders are made within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates
USA:
We ship from multiple warehouses in the USA to ensure the quickest delivery of your order.
- Standard Shipping (2-5 business days): FREE
International Shipping:
- We ship to all countries from our warehouses in Europe, Australia, and Canada:
- Europe Warehouse: $3.00 flat rate (2-5 day shipping)
- Australia Warehouse: $3.00 flat rate (2-5 day shipping)
- Canada Warehouse: $3.00 flat rate (2-5 day shipping)
- International delivery times vary based on destination but typically range from 2-15 business days.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order status at any time by visiting the tracking page emailed to you.
Customs, Duties, and Taxes
- The Palms Club LA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us
- If you have any questions or concerns about your order, please contact us at shop@palmsclubla.com
Thank you for shopping with The Palms Club LA! We appreciate your business.
